Support
Frequently Asked Questions
Is my data really private?
Yes. Bloom Private has no servers and no external databases. Your records stay on your iPhone unless you choose to export them or turn on Apple Health. We have no way to access your information.
Can I backup my data?
Yes. From Settings you can create an encrypted full backup (AES-256) and export your period dates as CSV. The app's data is excluded from automatic iOS/iCloud backups, so to recover it on a new iPhone you need to restore that encrypted backup from Settings.
Does Bloom Private sync across devices?
No. To keep your data private, we never sync it across devices or through a cloud. Each device stores its data locally. To move your data to another iPhone, create an encrypted backup in Settings and restore it on the new one.
Is Bloom Private a contraceptive method?
No. Bloom Private is a tracking tool, not a medical device, and not a contraceptive method. It must not be used to prevent pregnancy. Always consult a healthcare professional.
How accurate are the predictions?
Cycle predictions become more accurate over time as the app learns your personal patterns. The accuracy depends on consistent logging and the regularity of your cycle. We use advanced algorithms to provide the best predictions possible based on your data.
How do I export my data?
You can export your data from the Settings screen in the app. Free users can export their data in CSV format and a Basic PDF report including cycles and fundamental symptoms. Premium users have exclusive access to the Bloom Executive Health Report, an advanced PDF with charts of your cycles and symptoms where you choose whether to include private notes, sexual activity and physical symptoms.